Five years from now? How technology and the NHS are shaping the future of care.

The Person-Centred Approaches Framework outlines a structured approach to delivering health and care services that empower individuals by focusing on their needs, preferences, and community involvement. Developed by Health Education England in collaboration with various stakeholders, the framework provides guidance on embedding person-centred values into workforce training and service delivery.

Core Principles

The framework is built on the belief that people and their support networks have strengths and expertise that should be acknowledged in decision-making. It emphasises dignity, respect, empathy, and collaboration, ensuring individuals feel valued and in control of their care.

Three-Step Approach

The framework structures person-centred interactions into three levels:

Engaging Conversations: Basic skills for all staff to build rapport, listen actively, and recognise personal circumstances.

Enabling and Supporting Conversations: Involves deeper interactions, co-developing care plans, goal setting, and shared decision-making.

Complex and High-Risk Conversations: Applied in situations where individuals face significant health and social challenges, requiring integrated care and multi-agency collaboration.

Key Activities

Shared decision-making

Social prescribing

Care and support planning

Self-management support

Advocacy and risk management

Training for staff to embed these practices into daily interactions

Implementation and Training

The framework highlights the importance of developing workforce capabilities through education, leadership support, and a culture shift in service delivery. It aligns with NHS policies and strategies for personalised care, ensuring people receive tailored support rather than a one-size-fits-all approach.

Ultimately, the framework aims to enhance health, wellbeing, and independence by fostering meaningful relationships between care providers and the individuals they support.

Read more about the framework here: Person-Centred-Approaches-Framework.pdf

How can Fusion Care Software contribute to this framework?

A digital care management system can significantly enhance the implementation of the Person-Centred Approaches Framework by providing tools that support personalised care, efficient communication, and integrated service delivery. Here’s how:

Enhancing Personalised Care

Individualised Care Plans: A digital system allows care teams to create, update, and track personalised care and support plans in real-time, ensuring that care aligns with each person's preferences, goals, and evolving needs.

Shared Decision-Making: Residents and their families can access care records through a family portal, enabling them to contribute to decisions about their health and wellbeing.

Self-Management Tools: Digital platforms can support self-care by providing individuals with resources, reminders, and health-tracking features that encourage independence.

Supporting Communication & Collaboration

Integrated Communication Tools: Secure messaging and notifications facilitate engagement between staff, residents, and families, reinforcing the importance of conversations at every level of care.

Care Notes & Updates: Digital care records ensure that all interactions and preferences are logged, allowing staff to provide consistent and person-centred care without individuals needing to repeat themselves.

Social Prescribing & Community Connections: A system can track and recommend local support networks, activities, and social opportunities tailored to individual needs.

Managing Complex Needs & Risks

Multi-Agency Collaboration: Digital systems facilitate information-sharing between healthcare professionals, social care workers, and community services to ensure seamless, integrated support.

Consent & Safeguarding Compliance: Automated workflows can manage Mental Capacity Act (MCA) assessments, Deprivation of Liberty Safeguards (DoLS), and personal budget allocations, ensuring compliance with legal and ethical standards.

Workforce Development & Training

Performance & Engagement Tracking: Dashboards and reporting tools highlight areas where additional training may be needed, ensuring a workforce skilled in person-centred approaches.

Read about how our software can help you deliver person centred care here: Fusion Care Management Software — UK Care Homes & Digital Care